malbet is committed to protecting the personal data of every player on our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored, and the rights you hold over your own data as a user in Bangladesh.
Six principles that define how malbet handles your personal data — from the moment you register through every transaction and session on the platform.
All data transmitted between your device and the malbet platform is protected by SSL/TLS encryption. Financial transactions, login credentials, and personal details travel through an encrypted channel at all times.
malbet collects only the personal data that is strictly necessary to operate your account, process transactions in ৳ BDT, verify your identity, and comply with applicable anti-money laundering requirements.
malbet does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared only where required to deliver platform services or meet legal obligations.
You have the right to access, correct, or request deletion of the personal data malbet holds about you. Submit a request at any time to [email protected] and we will respond within a reasonable timeframe.
Account passwords are stored using strong one-way hashing algorithms. malbet staff cannot access your password in plaintext. If you forget your password, a reset process is provided — we will never send you your original password.
malbet retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy or as required by applicable law. Data is securely deleted or anonymised once its retention period expires.
Welcome to the malbet Privacy Policy. malbet operates the online casino and sports betting platform accessible at malbet.today, serving players based in Bangladesh. We understand that privacy matters deeply to our users, and we take our obligations as a data controller seriously.
This Privacy Policy describes how malbet collects, uses, stores, shares, and protects the personal data of individuals who visit the malbet website, register an account, place bets, conduct financial transactions, or otherwise interact with our platform. It applies to all users of the malbet platform regardless of the device or browser used to access it.
By registering an account on the malbet platform or continuing to use our services after this Privacy Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this Privacy Policy, you should cease using the platform and may request account closure by contacting us at [email protected].
This Privacy Policy should be read together with the malbet Terms & Conditions and Responsible Gaming policy, each of which forms part of the overall agreement between you and malbet.
For the purposes of this Privacy Policy, malbet is the data controller responsible for the personal data collected through the malbet.today platform. As data controller, malbet determines the purposes and means by which your personal data is processed.
All enquiries, requests, or complaints relating to how malbet handles your personal data should be directed to our support team using the contact details set out in Section 15 of this Privacy Policy. malbet is committed to responding to all data-related enquiries within a reasonable timeframe.
When you create a malbet account, we collect information that is necessary to establish and manage your account. This includes your full name, date of birth, gender, nationality, and the username and password you create at registration. Date of birth is collected specifically to verify that you meet the minimum age requirement of 18 years.
We collect your email address and, where provided, your mobile phone number. These are used for account communication, transaction notifications, identity verification, and responding to support enquiries. We do not collect home addresses unless required for specific KYC verification purposes.
To comply with anti-money laundering (AML) best practices and to protect the integrity of the platform, malbet may request copies of identity documents including your National ID card, passport, or other government-issued identification. We may also request proof of payment method and, in some cases, a selfie photograph for facial verification purposes.
We collect details of all financial transactions conducted through your malbet account. This includes deposit amounts, withdrawal requests, the payment methods used (such as bKash, Nagad, Rocket, Upay, and bank transfer details), transaction timestamps in Bangladesh Standard Time (BST, UTC+6), and transaction reference numbers. We do not store full bKash or bank account credentials on our servers.
malbet records data related to your activity on the platform. This includes bets placed, games played, stakes wagered, winnings received, bonus usage, session durations, and responsible gaming tool settings such as deposit limits or cooling-off periods you have applied to your account.
We automatically collect certain technical data when you access the malbet platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and the time and duration of your sessions. This data is collected through server logs and cookies as described in Section 8.
When you contact malbet support via email, we retain records of those communications, including the content of your messages and our responses. This data is used to resolve your query, improve our service quality, and, where relevant, as evidence in the event of a dispute.
malbet collects personal data through the following primary channels:
malbet uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity data, contact data, registration credentials |
| Age and identity verification (KYC) | Date of birth, KYC documents, facial verification data |
| Processing deposits and withdrawals | Financial and transaction data, payment method details |
| Providing gaming and betting services | Gaming activity data, account balance, bonus status |
| Customer support | Contact data, communications data, account history |
| Fraud detection and AML compliance | Transaction data, IP address, device data, KYC data |
| Responsible gaming monitoring | Gaming activity data, session data, limit settings |
| Platform security and technical operations | Technical and device data, server log data |
| Service communications (transactional) | Email address, mobile number, account status |
| Legal and regulatory compliance | All categories of data where legally required |
malbet does not use your personal data for automated decision-making that produces legal effects concerning you, except where such processing is necessary for fraud prevention or AML compliance, in which case you have the right to request human review of any such decision.
malbet processes personal data on the following legal bases:
malbet shares personal data with third-party service providers who assist in delivering platform functionality. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking partners), identity verification and KYC service providers, game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), and IT infrastructure and cloud hosting providers. All such service providers are engaged under contractual terms that require them to process personal data only on malbet's instructions and to apply appropriate security measures.
malbet may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where such disclosure is required by applicable law, court order, or where malbet has a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity. malbet will notify affected users of such disclosure where legally permitted to do so.
In the event that malbet undergoes a corporate restructuring, merger, acquisition, or sale of assets, personal data held by malbet may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and any material change to this Privacy Policy that results from it.
malbet does not and will not sell, rent, lease, or otherwise transfer your personal data to third parties for their own commercial, marketing, or advertising purposes. This restriction applies without exception.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, login status, and session state — making your next visit easier and the site more useful to you. malbet uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform.
You may manage or disable non-essential cookies through your browser's settings. Note that disabling cookies may affect the functionality of the malbet platform, including your ability to remain logged in or access certain features. Instructions for managing cookies in major browsers are available through the browser's help documentation.
malbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure |
| Financial and transaction records | Duration of account plus 7 years after closure |
| Gaming and betting activity logs | Duration of account plus 3 years after closure |
| Customer support communications | 3 years from the date of the communication |
| Technical and device data (server logs) | 12 months from the date of collection |
| Anonymised analytics data | Indefinite (no personal identifiers retained) |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically feasible within a short timeframe (for example, data held in backup archives), the data is isolated from active processing until deletion can be completed.
malbet implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Despite these measures, no method of electronic transmission or data storage is completely secure. malbet cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, malbet will notify affected users as promptly as reasonably practicable.
As a malbet user, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact malbet at [email protected] with the subject line "Data Rights Request".
malbet will respond to all valid data rights requests within a reasonable period. In some cases, malbet may need to verify your identity before processing a request to ensure that personal data is not disclosed to an unauthorised party.
The malbet platform is strictly intended for individuals aged 18 years and above. malbet does not knowingly collect personal data from anyone under the age of 18. If malbet becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account will be closed immediately, with any funds held in the account forfeited in accordance with the malbet Terms & Conditions.
If you are a parent or guardian and believe that a minor has registered on the malbet platform or provided personal data to malbet, please contact us immediately at [email protected] so that we can take prompt action.
The malbet platform may contain links to third-party websites or services, including game provider microsites, payment method information pages, or responsible gaming resources. These third-party sites operate independently of malbet and are subject to their own privacy policies. malbet is not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any external site you visit via a link from the malbet platform.
malbet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. In some circumstances — for example, where changes significantly affect how your data is used — malbet may also notify registered users by email.
Your continued use of the malbet platform after any updated Privacy Policy has been posted constitutes your acknowledgement of the updated practices. If you disagree with any changes, you should cease using the platform and may request account closure by contacting [email protected].
malbet recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected and used.
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of the data rights described in Section 11, please contact the malbet data team using the details below:
malbet support operates around the clock, seven days a week, including Bangladeshi public holidays. For general account enquiries unrelated to data privacy, please use the same email address without a specific subject-line tag.
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